The store is awesome, great selection... Unfortunately the employees are worthless and unfriendly. Its a shame because it truly is a nice store.
This facility started off really strong. Amazing customer service, and the convince of the products out weighed the noncompetitive prices of most sporting products. With that being said it is very pale in comparison from its very short former glory. I went in Saturday to buy a box of bird shot ammo. When I opened the box of shells they were corroded, and had rust over the primers. Lucky for me I had not left the store yet and after 25 minutes the supervisor came to the front and gave me a full refund.
Do I have to give it one star? Seems to be a nice store but I'm with ALL of the other reviews! There isn't anyone around when you need someone! I literally have to walk the entire store EVERY TIME I go there to get help with something. What should be an in and out experience takes 25 to 30 minutes. It's to bad that someone in charged doesn't read the reviews for the company. I don't see it staying in business long at this rate!
My first and only visit to this store! After shopping for cleats, when leaving the footwear dept, I asked an employee the location of the football stuff, gloves, mouth guard, etc, he said he didn't know. That all he (my son) needs are cleats to play football. He really didn't know where the other stuff is located. I browsed my way to the checkout and asked the clerk. He too, had no idea where those items would be! I walked around until I found the aisle, got what I needed, and went back to checkout. I asked the clerk about using some coupons, he didn't know if I could use them, he tried to scan them and none worked, but he didn't know why. His register went down, he called the manager, who never came, I waited, and waited, he had no idea where the mgr was or why she hadn't came or even called the register. I finally asked him to page her again. I waited longer. Two people lined up behind me. Finally the manager walked slowly up to the register. Instead of fixing the register, she started checking out the people behind me at a different register. Not helping my clerk at all. Finally, I told her I'd been waiting here at least 20 min and she needs to help the clerk finish my purchase. She completely ignored me. After checking out the first person, instead of helping me, she continued checking out the next customer. Meanwhile, another clerk came up and tried to help my clerk. They had no idea how to fix the register. At this point I raised my voice at the uncaring rude, manager. I was furious she, the manager, of all people, had not bothered to help her incapably clerk. She stood there, just smiling while she checked out more customers!! There was no apology for the delay, no customer service at all! She clearly didn't care that I'd been there, going on a half an hour, just trying to make my purchase. I tried to give the employees the benefit of the doubt, that maybe they were new. But the attitude of the manager, was inexcusable. I was appalled at the lack of customer service she provided. Absolutely have never been treated so badly by any retail store in this town (any town). I have been in customer service all my life, including retail. I pride myself on the great service I give my clients. This woman should not be in customer service. She doesn't know the meaning of the word. Perhaps Durham Sports should provide some customer service training. This store gets a -5 stars.
It's a great store and they will beat any advertised price feom local competitors, and work with you if there is a competitor advertised cheaper in Wichita.
Dunham S Sports is a US Store based in Hutchinson, Kansas. Dunham S Sports is located at 1500 E 11th Ave, Hutchinson, KS 67501, USA.
Please contact with Dunham S Sports using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Dunham S Sports opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.